The IR Coordinator is responsible for managing the register of live employee relations cases—including investigations, grievances, and other people‑related matters—to ensure effective and timely case management. The role supports the coordination and organisation of ER/IR activities in line with the Common Framework Agreement, working closely with managers, HR teams, and Trade Union representatives.
Job Responsibilities
Case Management & Coordination
- Maintain and manage the live case register, ensuring all investigations, grievances, and ER/IR matters progress within required timescales.
- Coordinate the scheduling and organisation of ER cases in line with the Common Framework Agreement.
- Provide monthly metrics on case volumes, stages, and trends.
- Flag any risks to timescales or case progression to the IR Manager.
Support to IR Manager & Leadership
- Support the IR Manager with day‑to‑day advice and guidance for supervisors and managers.
- Assist with ER/IR project work and change initiatives.
- Prepare IR weekly management reports and updates.
Stakeholder Engagement
- Liaise with parent company HR/IR teams as required.
- Support Local Joint Council meetings, acting as note‑taker and action tracker.
- Engage with recognised Trade Union Convenors to support effective communication and case handling.
Advice, Coaching & Compliance
- Advise and coach managers on managing employee relations issues in line with the Common Framework Agreement.
- Ensure all actions and documentation are handled with the highest levels of integrity, confidentiality, and professionalism.
- Support the consistent application of ER/IR policies, procedures, and standards.
General Responsibilities
- Maintain accurate records and documentation for all ER/IR activities.
- Support continuous improvement across ER/IR processes.
Date Posted